| 100% Remote || Service Now Technical Architect- Telecom Domain at Remote, Remote, USA |
| Email: [email protected] |
| Hello, Greeting from Siri Info Solutions. We Siri Info Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients, please revert with your updated resume if you would be interested. Role : Service Now Technical Architect- Telecom Domain Location : Remote Duration: Long term Job Description : ServiceNow Telecom Industry Experience Technical Architect Position Overview: We are seeking a highly skilled and experienced ServiceNow Technical Architect with expertise in the telecom industry. The ideal candidate should have in-depth knowledge of ServiceNow modules, particularly in the areas of TNI (Telecommunications Network Inventory) and CSM (Customer Service Management). As a Technical Architect, you will play a crucial role in designing and implementing ServiceNow solutions for our telecom clients, ensuring efficient and effective telecom service delivery and customer satisfaction. Responsibilities: Architect and design ServiceNow solutions tailored specifically for the telecom industry, leveraging TNI (Telecommunications Network Inventory) and CSM modules. Collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to gather requirements and translate them into ServiceNow solutions. Provide technical leadership and guidance throughout the entire project lifecycle, from solution design to implementation and deployment. Conduct a thorough analysis of existing telecom processes and workflows, identifying areas for improvement and automation using ServiceNow. Develop and configure ServiceNow modules, custom applications, and integrations to meet telecom industry requirements. Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings. Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices. Collaborate with the ServiceNow development team to resolve technical issues, troubleshoot system defects, and ensure smooth system operation. Stay up-to-date with the latest ServiceNow features, modules, and industry trends, proactively recommending enhancements and improvements to existing systems. Provide technical expertise and guidance to the telecom support team, assisting with troubleshooting and problem resolution. Requirements: Proven experience as a Technical Architect in the telecom industry, with a strong focus on the ServiceNow platform. Extensive knowledge and hands-on experience with ServiceNow modules, particularly TNI (Telecommunications Network Inventory) and CSM. Solid understanding of telecom industry processes, workflows, and best practices. Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS). Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), are highly desirable. Experience with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM), is a plus. Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously while meeting deadlines. Anurag Kumar [email protected] 848-209-8381 linkedin.com/in/anurag-kumar-bbb127232 www.siriinfo.com 3 Ethel Rd, Suite # 302 Edison NJ 08817 CPUC Certified P Please consider the environment before printing. We respect your online privacy. If you would like to be removed from our mailing list please reply with " Remove " in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. -- Keywords: information technology New Jersey 100% Remote || Service Now Technical Architect- Telecom Domain [email protected] |
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| Fri May 03 20:19:00 UTC 2024 |