| Opportunity for Incident Manager at Dallas, Texas, USA |
| Email: [email protected] |
| From: Nora West, W3Global [email protected] Reply to: [email protected] Hello, Greetings from W3Global Inc!! I am not sure if you are looking for a new opportunity, but when I came across your resume, I felt that you might be the right fit for this new opportunity. Here is the job description. Job Title : Incident Manager- Hybrid Employment Type : Contract, Contract to Hire, C2C, Full time / Direct Hire, 1099 Location : Dallas , TX, US Job Description Incident Manager- Hybrid Tampa, FL/ Basking Ridge, NJ/ Ashburn, VA/ Alpharetta, GA/Dallas, TX Candidates with Telecom experience preferred. Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible Assign unresolved Incidents to appropriate Tier 2 Support Group Log all Incident/Service Request details, allocating categorization and prioritization codes Keep users informed about their Incidents' status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in ITSM tool Own Critical/Major Incidents end to end for closure. Follow SOPs to involve right members to the Incident bridge, provide every 30mins update to stakeholders until issue resolved. Own RCA submission by driving technical team within defined SLA. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. Owns all Incidents and Service Requests throughout the lifecycle Must have minimum 3yr experience in Incident manager role with overall experience of min 5yrs to 8yrs Preferred to have worked on Telecom projects Excellent oral and written communication skill is needed Please let me know your interest and let's keep in touch until we make this happen Referrals appreciated and welcomed. Keywords: access management information technology Florida Georgia New Jersey Texas Virginia Opportunity for Incident Manager [email protected] |
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| Fri May 03 22:52:00 UTC 2024 |