| Helpdesk Service Delivery Associate || Houston TX || USC GC Only || Face to Face Interview at Houston, Texas, USA |
| Email: [email protected] |
| Job: Helpdesk Service Delivery Associate Location: Northwest Houston right outside of the 610 loop Face to face Interview USC GC Only Max Rate is 40$ Onsite Role. Term: 8 Month Contract to Hire Biggest Must Have : Bilingual * (English/Spanish) Low Tier 3 experience category Helpdesk , Hands on and Remote If they have experience with license managing (plan grid and build, Autodesk cloud , bluebeam is the construction competitor to Adobe acrobat) or with a takeoff program, when you actually dissect a construction drawing into walls, windows etc. thats a big plus 200 between the four buildings, and remote deskside and remote support Laptop troubleshooting, to Microsoft troubleshooting IOS/IPad no android Mobile device management experience , doesnt matter which one but needs mobile device management platform done any moderate projects Leading last mile type of projects, initiative they need to roll out they someone would help drive the role out system upgrades/ software deployment One of the things they are doing right now, continual end of life iphone iphone 8 hit end of life, so they are going through that and replacing those How big is the team 4th person, half the team is bilingual Lead, 3 other individuals, very collaborative Tier 1 Tier 3 simple as replacing a keyboard, to troubleshooting a hardcore Microsoft outlook problem. There is a team above that can Systems and networking team on infra side if higher tier request Everyone is in Houston contract to hire role during contract role, 5 days onsite, once they convert 1-2 days onsite (converts 90%) Opportunity to expand deeper into technology slowly getting further into Azure, will need to support it further more technology as a support team * Confirm Candidate is OK with onsite 5 days a week for contract duration Job Duties & Responsibilities Deliver world-class customer service and a positive support experience to office and field personnel Provide support for desktops, laptops, peripherals, and mobile devices Image and deploy computers and laptops Troubleshoot typical office environment desktop applications (Office 365, web browsers, printing, scanning, email) Familiar with the support, configuration, troubleshooting and management (via MDM) of mobile devices Manage moderate projects, such as system migrations or MDM deployments Create and update technical documentation as required Team-oriented and able to operate with minimal supervision Proven analytical and problem-solving skills Occasional travel to branch office locations may be required All other duties as assigned Job Qualifications Education: Associate degree or equivalent experience Other IT certifications preferred Experience: Five years of experience in a customer facing, IT support role working with computers and troubleshooting user issues Windows 10 support and troubleshooting Installing, upgrading, and troubleshooting the Microsoft Office 365 suite of applications Knowledge of Construction Applications (AutoDesk, BlueBeam, etc.) a plus Skills: Superior written and verbal communication skills to employees at all levels Experience in a rapid-paced, time-sensitive, high-quality environment Excellent technical writing, presentation, and documentation skills Must have excellent team and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Familiarity with ITIL best practices Bilingual (English/Spanish) mandatory Working Conditions Able to work a varied schedule to complete projects and meet deadlines in response to changing demands. Able to work overtime (scheduled and/or unscheduled, nights and/or weekends) as needed or required to meet established deadlines. Able to work in fast paced environment with high daily pressure to meet deadlines. Able to perform work indoors in an office environment, regardless of whether cubicle, open office, or private office Arjun Singh Dataquad Inc Direct: ( 832) 400-2610 2000 S Dairy Ashford Rd, Suite#405, Houston, TX, 77077 [email protected] | www.dataqinc.com -- Keywords: information technology green card Texas Helpdesk Service Delivery Associate || Houston TX || USC GC Only || Face to Face Interview [email protected] |
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| Mon May 06 22:26:00 UTC 2024 |