| Network Engineer at Lansing, Michigan, USA |
| Email: [email protected] |
| From: Sharath Kumar, Predicaz [email protected] Reply to: [email protected] Hello, Position : Network Engineer. Location : Lansing, MI Hybrid form must have both candidate and vendor signatures (Hand written or E-Signature ex. Docusign) Please see new Interview Verification Process (directions attached); If you receive an interview request you must upload a "live" screenshot of your candidate prior to the interview. A vendor representative must be present at the beginning of the interview to introduce the candidate to the manager. The State of Michigan is looking for: Network Engineer 4/VoIP Manager prefers resumes no longer than 2 pages. Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate. Duration: 1 year Remote or On-site: Candidates MUST be local. Will need to be onsite starting day 1 for hybrid work schedule. NO REMOTE ONLY OPTION. Top Skills & Years of Experience: Cisco Unified Call Manager 3+ years Cisco Unity Connections 3+ years Cisco ATA and VGs 3+ years Position Summary: Provide administrative, technical, design, programming, and engineering support for multiple types of IP Telephony (IPT) Systems, Voicemail/Call handler systems, IP contact center systems, local & long-distance call connectivity, and video conferencing systems. Platforms also include of a diverse mixture of Cisco routers & switches, and a wide variety of adjunct servers. Employee is expected to have in-depth knowledge of NTSD supported service offerings and to mentor peer or entry level team members. Additionally, employee will analyze and resolve tier 2 operational problems and identify system and operational efficiencies. KNOWLEDGE, SKILLS, AND ABILITIES: Must be familiar with Cisco Systems IOS, Cisco IPT, Session Manager, Session Border Controllers, and have solid knowledge of enterprise networking and telephony principals including various types of technologies and connectivity types to the Public Switched Telephone Network.Knowledge must be specific to telephony networks and related components.Ability to highly perform job duties on a consistent basis and engage in knowledge transfer of standard, troubleshooting techniques, division work practices/standards and technical skills to apprentice level technicians. Certifications from Cisco and Microsoft are highly desirable. Specific Experience: Required: Cisco Unified Call Manager 3+ years Cisco Unity Connections 3+ years Cisco ATA and VGs 3+ years Assigned duties, percent of time spent performing each duty, and what is done to complete each duty. Duty 1 General Summary of Duty 1 % of Time 70 Configure, deliver, maintain, and support any of the cataloged Telephony services offerings. Individual tasks related to the duty. Access the Remedy Change Request system to obtain a list of current incident tickets, project tasks, and C906 requests and process according to established SLEs. Analyzes and resolves problems to identify network hardware system and operational efficiencies and failure patterns. Utilizes Standard Operating Procedures (SOPs) to perform routine tasks. Duty 2 General Summary of Duty 2 % of Time 15 Provide administrative support for all related unified communications platforms and associated tools. This includes Cisco as well as third party support tools. Individual tasks related to the duty. Validates and finalizes Local Change Board (LCAB) and Enterprise Change Board documents. Perform maintenance and upgrade systems as a result of approved systems design or request for change (RFC). Reviews and approves updates to systems documentation. Evaluate and provide recommended changes to Design documents and requests. Performs implementation and maintenance of network systems hardware and operating systems. Utilizes Standard Operating Procedures (SOPs) to perform routine tasks. Perform other related assignments as directed my management. Duty 3 General Summary of Duty 3 % of Time 10 Projects as assigned by management Individual tasks related to the duty. As IT Service Requests are submitted by Agencies, the Analyst 11 may be asked to bulk build new Cisco phones or assist in large configuration changes. Utilizes Standard Operating Procedures (SOPs) to perform routine tasks. Other projects as assigned by management. Duty 4 General Summary of Duty 4 % of Time 5 Reviews, creates, and maintains Standard Operating Procedures (SOPs). Individual tasks related to the duty. Reviews SOPs to assure accuracy and compliance. Prepare SOPs as new products and services are added. Desirable: Cisco UCCX Cisco PCCE Cisco Emergency Responder RedSky Cisco ISR Routers Ribbon SBC Oracle SBC Akkadian Labs Remedy Informacast CapTel ITIL or CMMI Regards, sharath kumar [email protected] Predica Inc. T:+1-609-473-9146|A:26211 Central Park Boulevard|Suite 502| Southfield |MI 48076 W:www.predicaz.com |
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| Sat Nov 12 05:34:00 UTC 2022 |