| Senior Salesforce CRM Analyst at Portsmouth, NH -Hybrid at Portsmouth, New Hampshire, USA |
| Email: [email protected] |
| Job Title: Senior Salesforce CRM Analyst Location: Portsmouth, NH -Hybrid Long Term Contract Industry: Energy Sector Job Description: We are seeking an experienced Senior CRM Analyst with a deep knowledge of CRM tools,particularly Salesforce, to join our team in the energy sector. This role is crucial for enhancing customer engagement and supporting our services through data-driven strategies and effective customer relationship management. Responsibilities: Utilize Salesforce and other CRM tools to manage customer interactions and transactions effectively. Develop and implement comprehensive CRM strategies focused on customer retention, loyalty, and acquisition. Conduct customer analytics to identify trends, preferences, and opportunities for improvement. Manage credit processes, including performing credit checks and approvals, to mitigate risks and ensure financial stability. Collaborate with cross-functional teams to streamline processes and enhance overall customer experience. Ensure all CRM activities comply with relevant data protection and privacy laws. Report on CRM system performance and campaign outcomes, using data to demonstrate how CRM initiatives contribute to business growth and customer satisfaction. Provide support and training to team members on CRM tools and analytics best practices. Requirements: Proven expertise in CRM analytics and proficiency in managing CRM systems, especially Salesforce. Strong industry knowledge in the energy sector. Experience with managing financial risk through credit processes. Excellent ability to analyze customer data and identify actionable insights. Knowledge of data privacy and protection laws applicable to CRM practices. Strong communication, collaboration, and project management skills. Qualifications: Bachelors degree in Marketing, Business Administration, or a related field. Minimum of 5 years experience in a CRM-focused role, preferably within the energy industry. -- Best Regards IT Recruiter -- Keywords: information technology California New Hampshire Senior Salesforce CRM Analyst at Portsmouth, NH -Hybrid [email protected] |
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| Wed May 08 01:56:00 UTC 2024 |