| Business Analyst (CRM) with Qualtrics and XM Discover at Alpharetta, Georgia, USA |
| Email: [email protected] |
| From: Ryan, nitya software [email protected] Reply to: [email protected] Business Analyst (Customer Relationship Manager) Client Name: Edward Jones Employment Type:C2C and C2H Location Day One Onsite Alpharetta, GA (Day One Onsite) Key Skills to Look For Job Description Serve as the long-term customer relationship manager and product expert to mature, renew, and expand Qualtrics XMDiscover programs throughout the life of the partnership Work with customers to define and document stakeholders business requirements, understand key business challenges and develop the customers vision into a value-based solution. Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings. Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations. Develop and implement Qualtrics XMDiscover XM methodologies across a variety of use cases and industry verticals Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities Desired qualification Bachelors degree with 4-8 years of experience in a management consulting, CX, CS or technical account management role Track record of success in building customer relationships at multiple levels of a clients organization Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs Technical understanding of data integrations Experience with data analytics & visualizations Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction Ability to properly explain technical tasks to non-technical stakeholders Experience Level:8 Yrs. Keywords: Georgia Business Analyst (CRM) with Qualtrics and XM Discover [email protected] |
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| Wed May 08 23:06:00 UTC 2024 |