| Need ServiceNow SME - Remote - Call Center or Contact Center experience is a MUST at Center, Colorado, USA |
| Email: [email protected] |
| Greetings of the day Job Title - ServiceNow SME Location - Remote (Pasadena, CA) Pay Rate - $80/hr C2C Duration: Approximately 6+ months Job Description: Client has an IMMEDIATE need for a ServiceNow SME resource to sit anywhere in the country as long as they work PST. MUST be VERY experienced with ServiceNow creation and implementation of reporting and dashboards. **Strategy, implementation and consistent reporting and dashboard, NOT ADMIN - Call center or contact center experience is a MUST ** They currently have too many variations in reporting and require the individual to analyze best practices/ approach for implementation of consistent KPIs/Reports/Dashboard for the organization. This individual must have experience within call center/contact center environments and have several years creating and implementing dashboards in ServiceNow. Typical Responsibilities Include Aide service management team in optimizing processes and integration of processes regarding reporting management Identify enhancement opportunities for configuration and administration efficiencies Effectively answer the "how to" technical and application questions as it relates to configuration of ServiceNow for Reporting Management Provide knowledge transfer and product mentoring to Service Management Reporting team Translating business requirements into technical requirements Build dashboards and create training for dashboards implementations Develop and support organizational change strategies within the ServiceNow implementation and processes for Reporting Management Advice Service Management Reporting Team on standard out of the box capabilities that require development to include the level of effort required. Desired Skills Proficient ServiceNow SME including experience with full ITSM suite of applications, performance analytics, predictive intelligence, reporting and dashboarding. -- Thanks & Regards, Arshad Ali Technical Recruiter. Nascent Global LLC. D: 469-844-7115 Mail id : [email protected] http://nascentglobal.com/ Enabling Digital Transformation 3838 Oak Lawn Avenue Suite 1000 PMB #233 Dallas, TX 75219. https://www.linkedin.com/in/arshad-ali-68729170 -- Keywords: information technology California Idaho Texas Need ServiceNow SME - Remote - Call Center or Contact Center experience is a MUST [email protected] |
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| Thu May 09 20:38:00 UTC 2024 |