| ServiceNow Technical Consultant - Virtual Agent Experience -Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: andrew, Dewsoftech [email protected] Reply to: [email protected] Position: ServiceNow Technical Consultant - Virtual Agent Duration: Long-term (18+ months) Location: Remote (East coast preferred) **Must have ServiceNow Virtual Agent and Employee Center Portal Skills **Certs/micro-certs in those areas always a plus Job Description : We are looking for a ServiceNow Technical Consultant to specialize in Virtual Agent. What You'll Do Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications Deliver a high level of knowledge and customer service within the ITSM Suite Explain the offerings available with the ServiceNow ITSM Suite Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus Implement Virtual Agent processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Apply Agile software development practices for customizations to the platform and applications Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Flexible and has the ability to manage multiple projects concurrently Required: Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting 5+ years of ServiceNow Development Virtual Agent experience Background in either software development or IT Service management Understanding of ITIL concepts and IT Service Management practices Understanding of Agile based approach to software development Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Preferred: ServiceNow Admin (or higher) certifications ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist ITIL certification Physical Demands: Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Thanks & Regards Andrew Symonds Senior IT Recruiter (302) 318-9133 (Direct) Email: [email protected] Keywords: information technology ServiceNow Technical Consultant - Virtual Agent Experience -Remote [email protected] |
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| Fri May 10 18:58:00 UTC 2024 |