| Looking for ServiceNow Project Coordinator/Manager|| McLean, VA / Plano, TX (Hybrid)|| Hexaware at Mclean, Virginia, USA |
| Email: [email protected] |
| Hi, My name is Sagar and I'm a Sr. IT Recruiter at Diverse Lynx. We provide IT/Non IT/Healthcare Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet job sites to which we subscribe or you had previously submitted your resume to Diverse Lynx. We now find your resume matching for a ServiceNow Project Coordinator/Manager opportunity with our client at McLean, VA / Plano, TX (Hybrid). The job description is Job Title: ServiceNow Project Coordinator/Manager Location: McLean, VA / Plano, TX (Hybrid) Duration: Long term Client: Hexaware Job description 1. Role Overview Service Management Project Coordinator, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes etc. 2. Job Description: Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance Managing several key/strategic projects at any given point in time preferably for ITSM Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI Maintaining strong business communication, presentation and conflict management Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level Managing relationships & status reporting within the organization, with clients & applicable third parties Managing internal and external dependencies for the projects Create and track a plan to deliver the program goals, including the technical implementation plan Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables Scope (requirements)/ backlog management, quality management and risks and issues management Create & manage end-to-end program plans Accountable for end-to-end delivery of overall project Accountable & lead to deliver agreed solutions with agreed quality 3. Desired Skills/Requirements: a. Graduate (minimum), MBA (IT/Operations) is preferred b. 8-10 years of minimum project management experience in IT c. ITIL or ITSM certifications preferred. PMP certification is desirable d. Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred) e. Detail-oriented f. Thrives in collaborative environment g. Strong oral and written communication skills with the ability to communicate technical information in non-technical language h. Ability to work with all levels of client and internal resources i. Ability to organize, delegate, and leverage resources to accomplish objectives j. Supervisory skills and the ability to leverage support from other parts of the organization k. Customer-focused mindset l. Strong customer service orientation m. Passion for analyzing problems, designing creative solutions n. Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected) o. Close attention to detail and accuracy p. Deadline driven and results oriented q. Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management Regards Sagar Bhardwaj Sr. Technical Recruiter 300 Alexander Park |Suite #200|Princeton , NJ 08540 Email: [email protected]| URL: http://www.diverselynx.com -- Keywords: access management information technology microsoft New Jersey Texas Virginia Looking for ServiceNow Project Coordinator/Manager|| McLean, VA / Plano, TX (Hybrid)|| Hexaware [email protected] |
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| Mon May 13 23:04:00 UTC 2024 |