| Product Owner, IVA, CRM, Contact Center, Pointillist - Rate: 57hr - CAREY, NC at Center, Colorado, USA |
| Email: [email protected] |
| From: Mahesh Kumar, KK Associates LLC [email protected] Reply to: [email protected] Hi, We have below job opportunity with one of our clients. If you have any matching profiles please get in touch with me Role name: Product Owner Role Description: Product Owner Competencies: Product Owner, Avaya Aura Experience (Years): 8-10 Essential Skills: Product Owner1. Project Management and Delivery across complex cross functional teams 2. Well Versed in MS Project and able to apply AGILE principles where necessary . 3. Excellent Communication skills and ability to articulate and lead BUSINESS leaders, Call Center Leads , Vendor Managers, and other stakeholders of the Program and Reporting Track. 4. Some one with good understanding of the Analytics/Reporting/Data/ETL concepts. Desirable Skills: Product Owner1. Good knowledge on reporting and analytics 2. Preferably knowledge of Genesys platform 3. Experience with Call center analytics, metrics 4. Customer journey management (using Genesys and /or pointillist) .5. Manages the Requirements Backlog for Reporting and Analytics for BPR Reporting Workstream across contact center, IVA , CRM and Pointillist Country: United States Branch | City | Location: Raleigh, NC CAREY CAREY, NC Keywords: Product Owner, IVA, CRM, Contact Center, Pointillist Email is the best way to reach me if I missed your call Regards, Mahesh Kumar KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Email: shetty.m @kksoftwareassociates.com Web: www.kksoftwareassociates.com Keywords: microsoft North Carolina Ohio Texas Product Owner, IVA, CRM, Contact Center, Pointillist - Rate: 57hr - CAREY, NC [email protected] |
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| Tue May 14 19:48:00 UTC 2024 |