| Product Owner - Avaya Aura at Remote, Remote, USA |
| Email: [email protected] |
| From: AJAY, KK Software Associates [email protected] Reply to: [email protected] Role name: Product Owner Role Description: Product Owner Competencies: Product Owner, Avaya Aura Essential Skills: Product Owner1. Project Management and Delivery across complex cross functional teams 2. Well Versed in MS Project and able to apply AGILE principles where necessary . 3. Excellent Communication skills and ability to articulate and lead BUSINESS leaders, Call Center Leads , Vendor Managers, and other stakeholders of the Program and Reporting Track. 4. Some one with good understanding of the Analytics/Reporting/Data/ETL concepts. Desirable Skills: Product Owner1. Good knowledge on reporting and analytics 2. Preferably knowledge of Genesys platform 3. Experience with Call center analytics, metrics 4. Customer journey management (using Genesys and /or pointillist) .5. Manages the Requirements Backlog for Reporting and Analytics for BPR Reporting Workstream across contact center, IVA , CRM and Pointillist Country: United States Branch | City | Location: TCS - Raleigh, NC CAREY CAREY, NC Keywords: microsoft North Carolina Product Owner - Avaya Aura [email protected] |
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| Tue May 14 20:35:00 UTC 2024 |