| Product Owner, Avaya Aura - ONSITE at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Devakar Balachandran, KK Software Associates [email protected] Reply to: [email protected] Note: Please don't share OPT, CPT, H4EAD, TN, L2 and E3 Client: TCS Location: Raleigh, NC / CAREY, NC / ONSITE JD: Role name: Product Owner Role Description: Product Owner Competencies: Product Owner, Avaya Aura Experience (Years): 8-10 Essential Skills: Product Owner1. Project Management and Delivery across complex cross functional teams 2. Well Versed in MS Project and able to apply AGILE principles where necessary . 3. Excellent Communication skills and ability to articulate and lead BUSINESS leaders, Call Center Leads , Vendor Managers, and other stakeholders of the Program and Reporting Track. 4. Some one with good understanding of the Analytics/Reporting/Data/ETL concepts. Desirable Skills: Product Owner1. Good knowledge on reporting and analytics 2. Preferably knowledge of Genesys platform 3. Experience with Call center analytics, metrics 4. Customer journey management (using Genesys and /or pointillist) .5. Manages the Requirements Backlog for Reporting and Analytics for BPR Reporting Workstream across contact center, IVA , CRM and Pointillist Country: United States Keywords: trade national microsoft North Carolina Tennessee Product Owner, Avaya Aura - ONSITE [email protected] |
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| Wed May 15 05:14:00 UTC 2024 |