| Onsite - Enterprise Technical Account Manager - Mountain View, CA at Mountain View, California, USA |
| Email: [email protected] |
| From: nanda kishore, gac solutions [email protected] Reply to: [email protected] Hi, hope youre doing good!! This is Nanda from GAC Solutions. regarding a fantastic job opportunity with our preferred client. So, please go through the below job description & let us know your interest. Job Description: Enterprise Technical Account Manager Location: MOUNTAIN VIEW, CA - Onsite Role Pixel Enterprise Technical Account Manager Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixels core hardware components such as custom chipset Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution. Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs) Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirements Preferred qualifications: Certification of Android Enterprise certified Associate or Higher Retail, government and finance domain knowledge and experience Services and Deliverables: Service Category Services Deliverables Pixel Enterprise Technical support Act as the Primary Interface to Pixels large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis. Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team Bug management, ensuring fixes are targeted at the appropriate projects and Timely handling of custome queries Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution Key measurement is the efficacy in answering Enterprise customers technical queries that should optimize the cycle time as in point above that bugs are routed appropriately and followed up. Tracking and prioritization of bugs and the communication of bug status to stakeholders Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization Ability to understand customers' new requirements related to Pixel or Enterprise Carry out tasks that involve provisioning and flashing of devices, shipping, logistics Regular customer meetings and updates to be shared with Google and customer leads Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required Thanks & Regards! Nanda Kishore Nimmoju Mobile : (847) 241 4705 Email: [email protected] https://gac-digital.com https://gacsol.com 'Experts in Digitalization - SAP S/4 HANA & Enterprise 4.0' Keywords: sfour golang California Onsite - Enterprise Technical Account Manager - Mountain View, CA [email protected] |
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| Thu May 16 00:55:00 UTC 2024 |