| MS Dynamics D365 Developers in Remote at Remote, Remote, USA |
| Email: [email protected] |
| Hello, Please find the below requirement and let me know your interest. Title: MS Dynamics D365 Developer Location: Remote Job Summary: The D365 Omnichannel Optimization Lead will be responsible for overseeing the enhancement and optimization of the D365 Omnichannel system to meet the current and future needs of the client. This role involves managing the integration of various communication channels, deploying additional bots, and ensuring seamless interaction between scheduling systems and D365. The successful candidate will collaborate with key stakeholders to achieve operational excellence and improve customer engagement. Key Responsibilities: System Optimization: Lead the improvement and optimization of the D365 Omnichannel implementation. Ensure SMS, chat, and email functionalities are operational and fully integrated. Expand the use of bots to manage different queues and improve customer engagement. Develop and implement rules-based processing to route calls to appropriate locations or skills. Integration: Oversee the integration of Central Reach with D365 to eliminate the need for agents to switch between systems. Ensure that both Central Reach and D365 maintain accurate and synchronized customer records. Streamline intake and referral processes with scheduling and rescheduling workflows. Qualifications: Bachelors degree in information technology, Computer Science, or a related field. Masters degree preferred. Minimum of 5 years of experience in managing and optimizing CRM systems, specifically Microsoft Dynamics 365. Proven experience in implementing and enhancing omnichannel solutions. Strong project management skills with a track record of successfully leading complex IT projects. Excellent problem-solving skills and the ability to troubleshoot system issues effectively. Strong communication and interpersonal skills to collaborate with various stakeholders. Ability to work independently and as part of a team in a fast-paced environment. Thanks & Regards, Rajesh Koduri SR IT RECRUITER Tel : 703-831-8282 Ext : 2553 Email : [email protected] Web : www.Canopyone.com 4229 Lafayette Center Dr., #1625 Chantilly, VA. 20151 Consulting || Digital & Enterprise Solutions || IT Managed Services || IT Talent Acquisition Disclaimer: This email and any files attached hereto are confidential and intended for the sole use of the individual or entity to which they are addressed. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. -- Keywords: information technology microsoft Virginia MS Dynamics D365 Developers in Remote [email protected] |
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| Thu May 16 19:25:00 UTC 2024 |