| Application Support (NCR POS) :: Remote at Remote, Remote, USA |
| Email: [email protected] |
| Please share resume at [email protected] Application Support (NCR POS) Description: 6 months Phone and skype Remote Keys: Application Support, NCR POS, Retail solutions/support, deployments, maintenance, troubleshoot IF THEY DONT HAVE NCR POS OR Verifone I will reject the candidate. (must be able to work West Coast hours) Notes from manager: Looking for Retail environment- POS (not looking for network eng, or just SQL) Looking for retail IT, Petro experience is a plus, flexible hours (may work nights depending on project) fully remote. Prefers Tempe, AZ in terms of training and support team. uses NCR POS provider. working in NCR radiant. last few years of retail experience, dealing with payment processing issues, fuel processing issues, price sign issues. Top tier support experience. Verifone POS. Retail IT experience POS solutions (they use NCR), payment acceptance, fuel dispensers, etc. Petro () experience is a plus. NOT LOOKING for: Network engineer/infrastructure focused This group is last line of defense. At least 3 years experience Retail IT (somewhere in their past 5 years) POS (NCR) support, deployments, etc. Virtualization experience is a plus normal business hours 8-5 No oncall rotation for weekends their employees handle for now. They want to interview next week, but Keith is on PTO the following week Expected to be 6 months, likely -probably year+ As a Senior Application Support Specialist, you will play a pivotal role in supporting our retail environment, particularly focusing on point-of-sale (POS) systems. You will leverage your expertise in application support to review, analyze, and evaluate our information technology systems operations, identifying areas for improvement and recommending enhancements. Serving as the primary point of contact between users and engineering/development staff, you will ensure efficient communication and resolution of system issues. Your role will also involve supporting large-scale projects, including peer-to-peer encryption initiatives, and translating business needs into formal technical requirement deliverables. Key Responsibilities: Review, analyze, and evaluate information technology systems operations to identify opportunities for improvement, with a focus on retail IT solutions. Determine user needs and requirements through effective communication and collaboration with stakeholders. Serve as the primary point of contact between users and engineering/development staff, facilitating efficient resolution of system issues. Identify, document, report, and track system issues to ensure timely resolution and minimize disruption to operations. Support large-scale projects, including peer-to-peer encryption initiatives, and ensure alignment with organizational objectives. Translate business needs into formal technical requirement deliverables, ensuring that technology solutions meet user requirements. Utilize your retail IT experience to support NCR POS solutions, including deployments, maintenance, and troubleshooting within the NCR Radiant platform. Provide top-tier support for retail operations, addressing payment processing issues, fuel processing issues, price sign issues, and other related challenges. Collaborate with cross-functional teams to implement virtualization solutions and optimize system performance. Mentor junior team members and share insights from your extensive experience in retail IT support. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Minimum of 3 years of experience in application support, preferably in a retail environment. Extensive experience with POS solutions, particularly NCR POS, including support, deployments, and maintenance. Strong understanding of payment acceptance systems, fuel dispensers, and other retail IT solutions. Petro industry experience is a plus. Experience supporting large-scale projects and peer-to-peer encryption initiatives. Ability to work flexible hours, including nights, depending on project requirements. Virtualization experience is desirable. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Self-motivated with a proactive approach to problem-solving. Thanks and Regards!! Akashika Pandey Technical Resource Specialist Ace Technologies Inc 2375 Zanker Road, Suite 250, San Jose, CA 95131 Phone: 408-442-3665 | Extn 4286 | Email ID/Hangout : [email protected] ------------------------------------------------------------------------------------------------------- Reporting Manager: Manish Sharma| Email ID : manish @acetechnologies.com | Phone: 408-442-3665 Ext 4298 Escalations : [email protected] Note: We respect your Online Privacy. This is not an unsolicited mail. 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| Thu May 16 20:37:00 UTC 2024 |