| APM Support Specialist- Richardson, TX at Richardson, Texas, USA |
| Email: [email protected] |
| APM Support Specialist Location: Richardson, TX (Day 1 onsite ) Experience Requirements: The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience: 8 + years of experience Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: Collaborate with global teams to actively resolve APM-related support tickets. Provide timely and effective solutions to end-users. Maintain clear communication channels with stakeholders. Automation Scripting: Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. Enhance efficiency by automating repetitive processes. Quarterly Audits: Conduct quarterly audits of APM data. Ensure data accuracy, completeness, and consistency. Follow up with teams to address discrepancies and update records. Data Integrity: Monitor APM records for empty or incomplete fields. Collaborate with relevant teams to rectify missing information. Maintain data quality and integrity. Guidance and Integration: Guide teams in making informed decisions regarding module selection. Facilitate discussions on integrating APM with other ServiceNow modules. Promote best practices for application management. Regular Follow-ups: Conduct regular follow-ups with teams to track progress and address any outstanding issues. Ensure adherence to APM processes and guidelines. Reporting: Generate ad-hoc and planned reports including SOC from APM data. Provide insights to stakeholders based on data analysis. Contribute to continuous improvement efforts. Thanks & Regards, Vamshi Karam IT Recruiter MARVEL InfoTech, Inc. Direct: 732-714-5522 Ext-118 Fax:732-875-0333 Email:- [email protected] www.marvelinfotech.com MBE NMSDC NYNJ -- Keywords: active directory information technology Texas APM Support Specialist- Richardson, TX [email protected] |
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| Fri May 17 22:57:00 UTC 2024 |