| Looking for INCIDENT MANAGER-SERVICE MANAGEMENT || Irving, TX (Hybrid) || Contract at Irving, Texas, USA |
| Email: [email protected] |
| From: dhamodharan, smartitframe [email protected] Reply to: [email protected] Hi All Job title: INCIDENT MANAGER-SERVICE MANAGEMENT Location: Irving, TX (Hybrid) Contract Job summary We are seeking a seasoned Incident manager with 6-7 years of experience, skilled in Major Incident Management, ITIL V4, JIRA ITSM. The ideal candidate will enhance our IT service management processes and contribute significantly to our operational excellence, ensuring high-quality service delivery and customer satisfaction. Required Skills: Major Incident Management, ITIL V4, JITA ITSM Shift: Rotational/Standard Day - On call will be applicable rotationally Roles & Responsibilities Analyze and optimize IT service management processes to align with ITIL V4 best practices. The Incident Manager takes full ownership and accountability for the Incident Management process within the IT organization, including all major incidents that are reported and must be resolved. Once a major incident is escalated by 1st- or 2nd-level technical staff, the Incident Manager should determine what resources and expertise are required to resolve the incident and set about forming a Major Incident Team that can resolve the issue as quickly as possible. Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, policies, and technologies associated with the process Owns the process and supporting documentation for the process from a strategic and tactical perspective Approves all changes to the process and development of process improvement plans Defines policies for the organization regarding the process Ensures that the process is fit for purpose Process Design Process Improvement Accountable for the overall process efficiency and effectiveness Ensures alignment of Key Performance Indicators (KPIs) to Critical Success Factors (CSFs) and that these objectives are realized Ensure the design of the Crisis Management process aligns with the business and industry best practices Works with the Process Owner for Incident Management to ensure both processes work in conjunction with each other Promote and reinforce adherence to the process and policies associated with both Incident Management and Crisis Management Keywords: information technology Texas Looking for INCIDENT MANAGER-SERVICE MANAGEMENT || Irving, TX (Hybrid) || Contract [email protected] |
| [email protected] View all |
| Sat May 18 00:26:00 UTC 2024 |