| Job Opening For ServiceNow Business Analyst || US Remote || Contract at Remote, Remote, USA |
| Email: [email protected] |
| From: Venkatesh, Smart IT Frame [email protected] Reply to: [email protected] Hi All, Warm greetings from Smart IT Frame! We are currently seeking candidates for an exciting job opportunity within our organization. If you're interested in learning more about this role, please don't hesitate to get in touch. You can either share your updated resume Role: ServiceNow Business Analyst Location: US Remote Type: Contract Required Skills: TSM(Telecom Service Management (TSM) Business Process Consulting ServiceNow Responsibilities: Collaborate with telecom clients to understand their specific service management requirements and business processes. Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management. Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports. Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements. Analyse and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction. Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles. Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction. Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies. Requirements: Certified System Administrator (CSA). Bachelors degree in computer science, Information Technology, or related field. Minimum of 8 years of experience working with the ServiceNow platform. Experience in Business Process Consulting. Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management. Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL). Experience with JavaScript, HTML, CSS, and other web technologies. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization. Experience with CSM, FSM and other ServiceNow modules is a plus. Keywords: information technology Job Opening For ServiceNow Business Analyst || US Remote || Contract [email protected] |
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| Mon May 20 20:56:00 UTC 2024 |