| ITSM Process Excellence Consultant - Hybrid in New York, NY at York, New York, USA |
| Email: [email protected] |
| From: prashanth, AcuBahn Inc. [email protected] Reply to: [email protected] ITSM Process Excellence Consultant Work Schedule: Hybrid in New York, NY In this role, you will be responsible for supporting America IT business-as-usual (BAU) and project support activities as they relate to the associated duties and responsibilities outlined below. Primary areas of focus are supporting IT Change management activities, Incident Management, and Problem Management reporting. You will support hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). You will also assist in coordinating Major Incident Management and Problem Management RCA reviews. PRINCIPAL DUTIES AND RESPONSIBILITIES: Host and update documentation for Change Advisory Board (CAB) meetings. Review, track, and moderate incoming Change Requests, including Emergency Change Requests, with a focus on risk management and compliance requirements. Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause, and resolution, in a timely manner. Respond to and support internal (IT) issues and requests as needed. Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change Management and Incident and Problem Management. MINIMUM JOB REQUIREMENTS / EXPERIENCE: Excellent attention to detail. Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences. Effective presentation skills. Ability to prioritize and effectively follow through and manage multiple tasks. Able to work independently and in a team environment. Excellent Microsoft Office tools skills, particularly Excel. Excellent IT knowledge in the FINANCIAL Industry and IT Governance. Knowledge of ITIL and best practices preferred. *Experience with ServiceNow Keywords: information technology New York ITSM Process Excellence Consultant - Hybrid in New York, NY [email protected] |
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| Tue May 21 20:54:00 UTC 2024 |