| Sr. Product Manager--Alpharetta, GA at Alpharetta, Georgia, USA |
| Email: [email protected] |
| From: Abhishek Pathak, Stellar Consulting Solutions [email protected] Reply to: [email protected] Title: Sr. Product Manager Location: Alpharetta, GA (Hybrid) Duration: 12 months Client: UPS Do you have a passion for creating engaging customer experiences One of the first experiences a customer has with a digital service or product is creating a login account, setting up their profile and preferences, and gaining access to the service (I.E. Login and Onboarding). Customers demand a fast, easy, intuitive, and smooth experience or they are likely to abandon your site and go to a competitor. We are looking for a rockstar Product Manager to lead the UPS.com Login and Onboarding products. As the Product Manager, you will be responsible for setting the vision for the Login and Onboarding products on UPS.com. You will have overall responsibility for the external and internal customer experience (NPS) and supporting UPS revenue and growth objectives. You will work closely with departments across UPS including Marketing, IT, Sales and Customer Support. You will be responsible for the overall vision, roadmap, ROI, budget and competitive analysis for the product. Objectives of the Role: Develop and maintain the strategic vision for the product including working with stakeholders on their vision and priorities. Synthesizes customer needs into strategies, requirements, roadmaps and OKRs. Analyze customer needs, current market trends, competitive analysis and potential partnerships from an ROI and build versus buy perspective. Articulate the program vision and direction to the Product Owners. Decompose the strategic vision into value streams and release trains. Create, manage, and prioritize program backlog and plan Product Increments. Develop, implement and maintain production timelines across multiple departments. Articulate and conduct stakeholder review sessions and provide regular reporting of the progress made and impediments that need attention Required Skills: Bachelors degree in product design, technology or related field Strong experience in a dynamic product management role Experience with web customer onboarding processes Ability to maintain ROI and budgeting Ability to coordinate large scale efforts across multiple disparate teams Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration at all levels Desired Certifications: SAFe Scaled Agilist (SA) SAFe Product Owner/Product Manager (POPM) Keywords: information technology golang Georgia Sr. Product Manager--Alpharetta, GA [email protected] |
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| Wed May 22 02:48:00 UTC 2024 |