| Required ITSM Process Excellence Consultant in NYC and Metro Park, NJ -USC-GC ONLY (ONLY LOCAL) at Park, Kansas, USA |
| Email: [email protected] |
| From: Pankaj, kpg99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: ITSM Process Excellence Consultant Location: NYC and Metro Park, NJ Duration: 6+ Months Mode of Interview:mPhone and video Job Description: Primary areas of focus are in supporting IT Change management activities, Incident Management and Problem Management reporting. You will support in hosting an ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). You will also assist in coordinating Major Incident Management and Problem Management RCA reviews. PRINCIPAL DUTIES AND RESPONSIBILITIES: Host and update documentation for Change Advisory Board (CAB) meetings. Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements. Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner. Respond to and support internal (IT) issues and requests as needed. Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management. MINIMUM JOB REQUIREMENTS / EXPERIENCE: Excellent attention to detail. Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences. Effective presentation skills Ability to prioritize and effectively follow through and manage multiple tasks. Able to work independently and in a team environment. Excellent Microsoft Office tools skills, particularly Excel. Excellent IT knowledge in financial industry and IT Governance . Knowledge in ITIL and best practices preferred. *Experience with ServiceNow Keywords: information technology New Jersey Required ITSM Process Excellence Consultant in NYC and Metro Park, NJ -USC-GC ONLY (ONLY LOCAL) [email protected] |
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| Wed May 22 21:11:00 UTC 2024 |