| Urgent need:: ServiceNow:: Local to DC or VA or MD with DL copy::: at Washington, DC, USA |
| Email: [email protected] |
| From: Ashish, 3b staffing [email protected] Reply to: [email protected] Local to DC or VA or MD with DL copy:: GC/USC Only Location: Washington, DC We are seeking a Solutions Engineer to support a client's Digital Modernization efforts. As a Solutions Engineer specializing in CA Service Desk, you will play a critical role in maintaining and enhancing the IT ticketing system essential for daily operations. Your primary responsibility will be to configure and support the CA platform, encompassing key ITIL processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, and Employee Self Service. Job Responsibilities: Support and configure CA Service Desk, CA Knowledge Management, CA CMDB, and Asset Management. Integrate ITIL processes for data center server virtualization. Participate in developing, testing, and implementing disaster recovery procedures for critical data center systems. Evaluate, analyze, and audit production system processes and server equipment. Enable IT Customer Support Self Service for CA Service Desk. Collaborate with business users to identify and refine requirements and workflows for data center equipment changes. Develop system integrations and process automation, leveraging the platforms workflow capabilities. Qualifications: Minimum of 6 years of experience with CAs CMDB and Service Desk tools. Expertise in scripting, specifically Perl scripting. Thorough understanding of SNMP, OID definitions, and Traps. Experience implementing ITIL processes in a data center environment. Experience with CA Spectrum Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone Experience in implementing Asset Management lifecycle and Understanding of IT Business Service Management. Thanks & Regards Ashish Kumar Senior technical recruiter 3B Staffing LLC Email: [email protected] One Gateway Center, STE 2600, Newark, NJ 07102 www.3bstaffing.com Keywords: information technology green card California Maryland New Jersey Virginia Urgent need:: ServiceNow:: Local to DC or VA or MD with DL copy::: [email protected] |
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| Fri May 24 23:42:00 UTC 2024 |