| Incident Manager--New York City, NY, ( Hybrid)--3days onsite-contract at New York City, New York, USA |
| Email: [email protected] |
| From: Patricia, W3Global [email protected] Reply to: [email protected] Role: Incident Manager Location: New York City, NY, ( Hybrid) Job Description: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Major Incident Management E2E coordination of incidents Incident communication internally/externally/leadership teams Incident escalation & engagement of the appropriate stakeholders Involve L2/L3 support and vendor coordination if involved Driving resolution/workaround timely manner Logging all incidents and their resolution to see if there are recurring issues. Managing the incident team members Keywords: New York Incident Manager--New York City, NY, ( Hybrid)--3days onsite-contract [email protected] |
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| Sat May 25 00:51:00 UTC 2024 |