| Required Sr. Technology Services Specialist( IAM) in St. Paul, MN at Paul, Idaho, USA |
| Email: [email protected] |
| From: Pankaj, kpg99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: Sr. Technology Services Specialist( IAM) Location: St. Paul, MN Duration: 12-month contract Mode of Interview: Phone and Video Job Description: Summary On the remote admin team, we need strategic thinkers, proactive doers, and customer-centric, team-oriented individuals to deliver concierge-level support and services for our customers. As a member of the access management team, you will use your skills to process incoming access requests, support users, and your team with access troubleshooting, and organize and streamline processes to support efficient workflows. You will also have an opportunity to build relationships and gain knowledge through cross-team collaboration required workflow. What you will do: Working with your team, take full ownership of resolving Access Tickets submittedboth access requests and access issues. Prioritize supporting your team through collaboration, communication, and educational opportunities to support access issues reported. Participate in level one phone coverage, which supports password, access, and general inquiry support items. Partner regularly with appropriate teams to build and maintain access process knowledge base. Roughly 25% of Active Directory, most of the provisioning is in individual applications owned by the customer. Only about 20 to 25% automated. The rest is manual access provisioning on customer-owned applications. The team is run like a concierge service. Expectation to resolve issues via phone as opposed to email and chat support when possible. What you will have: Proven helpdesk experience. Proven security coordinator experience. Intermediate administration of Windows-based operating systems. Intermediate Apple iOS administration and support. Active Directory user administration. Basic level administration of centralized systems for risk, mitigation, and monitoring. (Anti-virus, Bitlocker, windows, patching, in tune and M365 services). Strong customer service and analytical skills. Must be results-oriented and able to manage multiple tasks simultaneously. Excellent, verbal written, problem-solving, interpersonal, organizational, and management skills. Keywords: Minnesota Required Sr. Technology Services Specialist( IAM) in St. Paul, MN [email protected] |
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| Wed May 29 02:29:00 UTC 2024 |