| Need Service Quality Manager || Buffalo, NY || Day-1 Onsite at Buffalo, New York, USA |
| Email: [email protected] |
| From: Pavan, softcom systems Inc [email protected] Reply to: [email protected] Hi, Iam Pavan from Softcom Systems Kindly respond to this requirement with updated profile Details : Client :Infosys Role: Service Quality Manager Location: Buffalo, NY || Day-1 Onsite Type : Contract Job Details: Detailed Job Description: The Service (Quality) Managers goal is to embed IT Service Management disciplines into the day to day activities of the DevOps teams. Success is measured by delivering 100% availability of service and no repeat incidents. The Service Quality Manager role will ensure HSBC best practice is followed during all phases of the product lifecycle with significant focus on the run phase. This will increase the likelihood of products being designed and built which can effectively operate / run, will drive adherence to operability standards and controls such as evergreening, and will drive a proactive approach to Continual Service Improvement. This role also acts a conduit to the Service Management Practice as a whole from the DevOps team, and will ensure that operability requirements are given appropriate focus throughout the development and operations lifecycle. The Service Quality Manager will line into the Connect Service Lead with a functional reporting line into the Global head of Service Management for CMB Digital. The Service Quality Manager is charged with protecting the HSBC brand, shareholder value, information assets and financial assets in the following ways: Engaging all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached. Lead the Service Quality Management function within Connect. Overseeing effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards. Ensuring an effective engagement process is in place that is demonstrably adding value to all target stakeholders Ensuring close coordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation Collaborating across DevOps teams to ensure consistency, and continuously improve Service Management Process execution. Provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability. Qualifications: Demonstrable experience of ownership, Subject Matter Expertise or execution of one or more Service Management Processes. Experience working in relevant environment/s IT Quality / IT Service Management / IT Infrastructure Delivery (Operations) or an Application Development Team Experience working within agile methodologies and Mode 2 IT is preferred. Experience of IT architecture and its importance within the Enterprise. ITIL Foundation certification is desirable. Experience with / knowledge of COBIT, IT4IT / ISO20k is preferred. Keywords: information technology New York Need Service Quality Manager || Buffalo, NY || Day-1 Onsite [email protected] |
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| Wed May 29 06:46:00 UTC 2024 |