| Network Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Vicky, istaffx [email protected] Reply to: [email protected] Must Haves: Bachelors Degree & 12 years exp as a Network Engineer Cisco/Meraki LAN and wireless Project management certification Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, T Overview: The primary responsibility of the Technical Services Implementation Engineer (L2) is to provide technical support to our clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. Responsibilities: Interact with clients on site to meet complex requirements of a solution. Escalate unresolved problems and issues to the relevant third parties. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Write reports and proposals and complete and maintain project documentation. Assist with the documentation of standard operating procedures relating to installations and fixes. Act as coach and mentor to more junior Implementation Engineers and Technicians. Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets. May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Qualifications and Skills: Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent Project management certification 12+ years experienced SME level candidates. Good understanding and appreciation of technical design and business principles Demonstrates project management and administration ability Good project skills which are demonstrated in the execution of installations and other assignments Demonstrate customer engagement skills Demonstrate relevant domain specialist knowledge Good verbal communication skills Client focused and display a proactive approach to solving problems Ability to work under pressure Ability to coach, mentor and provide guidance to team members Good understanding of project management principles echnology Services, Troubleshooting Keywords: Colorado Network Engineer [email protected] |
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| Wed May 29 19:03:00 UTC 2024 |