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Back-Fill Opportunity || Avaya Voice L2 Support || Roseburg, OR-Onsite || Contract at Roseburg, Oregon, USA

Email: [email protected]

Hi,  Please find the requirement,  Title : Avaya Voice L2 Support Location : Roseburg, OR-Onsite Duration : Contract Job Description 3-5+ years of experience in Voice Technologies, especially in Avaya Voice .                 Basic understanding of Avaya CM & Aura Messaging 6.x & 7.x. Hands-on experience on Avaya CPOD solution.                                Good understanding on Avaya Legacy systems. Non-Voip Telephony solutions.                    Good understanding of Avaya H.323 and SIP endpoint Registration and Troubleshooting.                   Must be able to add stations, Trunk groups, Route pattern and ARS/AAR table.                Good understanding of AAM Voicemail services & user provisioning.                                  Good understanding of VoIP, H.323 and SIP services.                                   Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards                                          Must be able to diagnose call failures on VoIP and POTS and assist L3 on the analysis           Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.               Expert level experience in handling Avaya IP telephony Network Infrastructure.                 Good understanding of  ACD call flows and Vectoring knowledge with wallboard integrations.                                   Good understanding of Avaya CMS Architecture and integration with Avaya CM                Good understanding on Agents provisioning on Avaya CMS and fetching CMS reports                                  Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs                               Monitor Voice network via Monitoring tools like Solar wind, Nectar, Prognosis etc                   Experience in providing logs to Avaya support team and resolve critical issues in timely manner                               Experience in PSTN trunking, SIP trunking with Avaya and other IP PBX ( Onnet/Offnet ) calls                                        Provide assistance to WebEx conferencing solution         Hands on experience User Facing Features support and daily operation health check and monitoring       Thanks, Vansh Wadhwa Cell: +1-732-844-8963 Ext:-214 Email: [email protected] / [email protected] www.i3infotek.com -- Keywords: information technology Back-Fill Opportunity || Avaya Voice L2 Support || Roseburg, OR-Onsite || Contract [email protected]

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Wed May 29 19:14:00 UTC 2024

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Location: Roseburg, Oregon