| L3 Network Engineer - Only USC or GC - Remote (EST Zones Only) at Fort Mill, South Carolina, USA |
| Email: [email protected] |
| From: Divakar Kumar, NSD International [email protected] Reply to: [email protected] Request Title: L3 Network Engineer Desired Start Date: 6/17 Duration: 6 Months, Hrs/Wk:40.00 Work Location: Fort Mill, SC (Remote, EST zones only) Description: Work location: Remote but candidate should be in EST (preferred) or CST zones only. Note: Please look for 12+ years experienced SME level candidates. 1) L3 Network Engineer- this is primarily project implementation work. The L3 needs to be confident, knowledgeable, and able to drive things forward, self starter, etc. (Senior/expert/strong product and industry knowledge). The L3 will create templates for the L2s to follow. They will need strong product knowledge/expertise. 8+ years of recent industry experience including a strong history of project design and implementation vs operations. 2) Core Technologies: Cisco/Meraki LAN and wireless - certifications are desirable but not required 3) Location: this is a REMOTE role, however the preference is east or central time zone, given client locations. They are currently traveling 1-2 times monthly to client sites 4) Schedule: Primarily leans Eastern business day however. This role will include lots of cutovers- so each week they should anticipate approx. 4 hours of off hours or weekend work for cutovers (will be able to adjust their work week to offset those). The primary responsibility of the Technical Services Implementation Engineer (L3) is to provide technical support to NTT clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. Key Roles and Responsibilities: Interact with clients on site to meet complex requirements of a solution. Escalate unresolved problems and issues to the relevant third parties. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Write reports and proposals and complete and maintain project documentation. Assist with the documentation of standard operating procedures relating to installations and fixes. Act as coach and mentor to more junior Implementation Engineers and Technicians. Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets. May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Knowledge, Skills and Attributes: Good understanding and appreciation of technical design and business principles Demonstrates project management and administration ability Good project skills which are demonstrated in the execution of installations and other assignments Demonstrate customer engagement skills Demonstrate relevant domain specialist knowledge Good verbal communication skills Client focused and display a proactive approach to solving problems Ability to work under pressure Ability to coach, mentor and provide guidance to team members Good understanding of project management principles Academic Qualifications and Certifications: Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent Project management certification Required Experience: Seasoned work experience in a technical implementation engineering or similar role Seasoned experience engaging with clients and conducting presentations Seasoned project administration and documentation experience Seasoned report writing experience Seasoned project management experience Skills Summary Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting -- -- Thanks & Regards.. Divakar SR. Technical Recruiter NSD International, Keywords: Colorado South Carolina L3 Network Engineer - Only USC or GC - Remote (EST Zones Only) [email protected] |
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| Wed May 29 20:47:00 UTC 2024 |