| VOIP Engineeronly USC Citizen at Remote, Remote, USA |
| Email: [email protected] |
| From: Badal kanojia, Stellentit [email protected] Reply to: [email protected] VOIP Engineer Washington, District of Columbia Phone + Skype Job Description: Responsibilities: Provide maintenance and operational support for telephony systems located on JBA and JBAB. Surveying, installing, maintaining, troubleshooting, and auditing physical connections utilized for all telephony systems located on JBA and JBAB. Support provided also includes installing, maintaining, and troubleshooting, telephony devices located on JBA and JBAB. All tickets are completed within three (3) business days of assignment. REQUIRED SKILLS/EXPERIENCE: One Cisco Certified Network Professional (CCNP) or higher certification is required --- CERTS ARE PREFERRED --- with at least seven years of Cisco VoIP-related experience or 15+ years of Cisco VoIP experience. Ability to work independently to perform daily administrative/engineering/upgrade support for CUCM, CUC, UCCX, CER, and InformaCast by SInglewire. UCCX experience with scripting and Finesse. Ability to learn new technologies such as SMACS, UnitedFX products, Cisco Expressway, Intrado/RedSky e911 services, Service Now ticketing system, etc. Ability to plan/organize/coordinate/execute technical projects. Ability to evaluate emerging technologies in order to contribute to long-range planning and technical review models for system evolution. Includes ability to conduct detailed market research and provide reports to the end-user supervisor/leadership. Ability to work in environment with shifting priorities and assignments. Background in service delivery ability to communicate effectively in a consultation role, managing expectations, keeping customers informed regarding system changes and specific problem investigations. Ability to communicate effectively orally and in writing to a variety of audiences. Also will present projects and plans to team members and management. TRAVEL REQUIREMENTS Occasional local travel and possibility (rare) of travel to NYC estimated at 10% travel. EDUCATION LEVEL: BA/BS Preferred Keywords: business analyst VOIP Engineeronly USC Citizen [email protected] |
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| Thu May 30 01:58:00 UTC 2024 |