| Senior ServiceNow Administrator :: Austin, TX Onsite at Austin, Texas, USA |
| Email: [email protected] |
| From: Akshit, Stellentit [email protected] Reply to: [email protected] Hi Hope you are doing well. Title - Senior ServiceNow Administrator Location: Austin, TX Onsite (Can be located in San Antonio or other part of South Texas) Duration: Long term Visa - All visa is Workable except H1B. Job Description Seeking a Senior ServiceNow Administrator to support the implementation of a new ServiceNow platform. This project will replace the existing IT service management platform from Ivanti, creating a greenfield implementation rather than migrating or duplicating previous systems. Responsibilities: ServiceNow Administration and IT Operations: Perform advanced systems administration in ServiceNow, including platform upkeep, configuration, and reliable operation. Install and configure modules and updates with minimal supervision. Administer and support servers, systems, and services as part of an enterprise IT operations team, ensuring system functionality and implementing technology solutions. Troubleshooting and Problem Resolution: Oversee and provide guidance in troubleshooting complex system software and service issues. Handle incidents, problem calls, and service requests with a focus on efficient resolution and root cause analysis. Best Practices and Process Development: Initiate, develop, and lead the implementation of best practices, standard operating procedures, and IT service management processes. Define, measure, and review metrics to enhance efficiency, quality, and system management. Project Coordination: Manage projects that span functional agency systems, business units, and other state entities. Utilize proven project management methodologies to handle multiple priorities and ensure quality delivery of solutions. IT Support Ticket Management: Enter, manage, and oversee IT support tickets within the IT service management system. Record problem symptoms, document updates, and provide resolutions for incidents and service requests. Technical Support Procedures: Develop operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques. User and Device Access Management: Define and manage roles and access privileges to applications, ensuring prevention of unauthorized access. Requirements: 8yrs - Required - Professional experience working in information technology operations, support, or a related field. 6yrs - Required - Experience administering ServiceNow ITSM platform. Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management Thanks & Regards Akshit Sisonia - Sr. Technical Recruiter Email- [email protected] | Contact No : ( 732)-795-6262 || EXT :130 STELLENT IT A Nationally Recognized Minority Certified Enterprise " Happiness can be found, even in the darkest of times, if one only remembers to turn on the light ." - JK Rowling Keywords: information technology Texas Senior ServiceNow Administrator :: Austin, TX Onsite [email protected] |
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| Thu May 30 02:54:00 UTC 2024 |