| Desktop Support Technician at Chesapeake, Virginia, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1437953&uid= From: Swati Nishad, Inherent Technologies [email protected] Reply to: [email protected] Position: Desktop Support Technician Location: Chesapeake, VA ***Day 1 Onsite*** Duration: 1 Years Phone & Skype Immediate Interview Skill Rating Mandatory Skills Hands on experience in Years Last used -Year Self-Rating (Scale 1-10) 1. Desktop Support Technician 2. SLA of ticket 3. CSAT 4. ONSITE DESKSIDE TECHNICIAN (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts. (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Keywords: Virginia Desktop Support Technician [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1437953&uid= |
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| 07:24 PM 30-May-24 |