| IVR Customer Experience Expert @remote at Charlotte, North Carolina, USA |
| Email: [email protected] |
| Hi Contract Role: IVR Customer Experience Expert Location: Charlotte, NC (Remote) Must Have Skills IVR Customer Experience Expert - 10+ Years of experience Client-facing role - Strong communication skills Background: The client Development team produces work flow and designs and end interactions. As of current process, these end up directly at the business users and agents . However , no one is currently evaluating, the design, workflow from Customer Experience point of view before it lands up in business users hand. JD: Customer Experience Expert with 10 + years experience Should be well versed in Natural Language Should be well versed with Customer experience expert in Conversational space Should evaluate the output of the development team from customer experience aspects in two different view. Whether the end user getting the better user experience, the information flow Whether the agents or business users getting better customer experience with the flow and information. Shouldnt be too much technical, has to wear the hat of both agent and end user from customer experience point of view Passport Numb is Mandatory H1B Only Thanks & regards Acharya Sr. Lead IT Recruiter || TEL: 609-920-9222 Mail: [email protected] -- Keywords: information technology North Carolina IVR Customer Experience Expert @remote [email protected] |
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| Fri May 31 20:46:00 UTC 2024 |