| Hiring :: Customer Success Manager || Location: 100% Remote || Visa: USC Only at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing great! Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate. Role: Customer Success Manager Location: 100% Remote Visa: USC Only Duration: 12+ Months Interview: Phone and Video LinkedIn(Make sure consultant LinkedIn match with resume), SSN, DOB MUST be from EST Only Must have Qualifications BS or MS degree in a relevant technology or management field (Computer Science is a plus) Experience with customer success and project management tools (Salesforce, HubSpot, Jira, SmartSheets, Monday.com, MS Office) Certified Customer Success Manager (CCSM) preferred Client is a global leader in indoor location technology. Our mission is to deliver reliable, scalable, and intuitive location experiences to connect people with and within buildings across omni-channel Web, Mobile and Kiosk platforms. Our Deep Location platform has revolutionized the indoor positioning, smart building, and IoT markets. With several Fortune 100 clients across 18 countries and more than 1,000+ buildings already, we have promising plans for the year to come. We have distinguished ourselves in the marketplace by growing around three core values: Ownership, Harmony, and Scale. These values are at the heart of every role, as we collectively create the future of indoor location technology. Role Overview Customer Success Managers (CSMs) are the engine that cultivates strong relationships with our clients, ensuring their satisfaction, and driving their success with our products or services. At Client, we empower CSMs to partner with clients and internal teams to deliver premiere indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences. As the primary point of contact for clients, understanding their needs, addressing their concerns, and proactively identifying opportunities for growth and improvement will be your main objectives. At its core, this role requires the CSM to combine tactical execution skills with strategic expertise to lead multiple accounts in tandem with cross-functional teams. Core Responsibilities Develop and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and advocate within the company. Understand clients' business objectives and challenges, and work collaboratively to develop strategies for achieving their goals using Client products or services Proactively identify opportunities to upsell or cross-sell additional products or services that align with clients' needs and objectives Serve as the primary point of contact for client inquiries, concerns, and escalations at support stage, ensuring timely and effective resolution of issues Conduct regular check-ins and business reviews with clients to assess sentiment, gather feedback, and identify areas for improvement. Collaborate with internal teams, including Sales, Project and Product Management, to ensure seamless execution of client initiatives and projects. Monitor key performance indicators (KPIs) and metrics to track client health, usage patterns, and overall satisfaction, taking proactive steps to address any issues or risks. Provide training, guidance, and best practices to clients to optimize their use of our products or services and drive maximum value. Learn! Master Clients product suite to better understand how clients can use our technology and in turn supplement our product roadmap Value inclusivity and contribute to a culture that empowers you to show up as your authentic self Minimum Qualifications: 3+ years of IT account management, customer success management or technical consultancy experience in a hardware or software company Proven record in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager. A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders Process-oriented with an eye for detail and improvements Ability to communicate in English fluently and idiomatically Thanks And Regards Khokan Kaviraj Email: [email protected] Hangout: [email protected] Linked In: https://www.linkedin.com/in/khokan-kaviraj-582655166/ Accroid Inc. 1007 Orange ST 4th FL 1651 Wilmington, DE 19801 -- Keywords: information technology microsoft Delaware Florida Hiring :: Customer Success Manager || Location: 100% Remote || Visa: USC Only [email protected] |
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| Fri May 31 21:00:00 UTC 2024 |