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Genesys Developer with Chat Bot exp-Tampa, FL- Onsite at Tampa, Florida, USA
Email: [email protected]
From:

Navneet,

Siriinfo

[email protected]

Reply to:   [email protected]

Hello,

My Name is Navneet Jha.  I am reaching out to you today because we have your resume in our database and wanted to check if you are currently available in the market actively looking for an opportunity. Please see the below mentioned requirement and I believe you would be a good match for the role. I would appreciate if you could respond with your updated resume along with the good time to speak so we can move forward with the process. 

Role: Genesys Developer with Chat Bot exp

Location: Tampa, FL- Onsite

Duration: Contract to Hire

Mode: Video

Must Have Technical/Functional Skills          

              Design and developing Genesys Web messaging/Chat Bot solution

              Design and implement Genesys Digital Bot solution

              Design and implement Genesys SMS Solution

              Design and implement conversation flow for Chat bot and SMS channel

Experience Required

              Design and developing Genesys Web messaging/Chat Bot solution

              Design and implement Genesys Digital Bot solution

              Design and implement Genesys SMS Solution

              Design and implement conversation flow for Chat bot and SMS channel

              Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now

              Design and implement Workforce management

              Design and implement Genesys-Service CTI integration

              Design and implement Genesys Self Service Portal

              Design and implement Knowledge Management

              Design and implement Genesys Agent Assist and Intelligent support queue routing

              Build custom dashboard based on business requirement

              Troubleshoot and resolve technical issues related to Genesys solutions.

              Provide technical support and guidance to ensure optimal performance and reliability.

              Collaborate with cross-functional teams to develop customized solutions.

Roles & Responsibilities        

              Provide technical support and guidance to ensure optimal performance and reliability.

              Collaborate with cross-functional teams to develop customized solutions..

Generic Managerial Skills          Includes working with the Project Manager to manage the stakeholders' expectations, ensures that the solution is within the expressed business need, and provides analysis and implementation work progress and other relevant information that may affect the project scope, schedule, and cost.

Best Regards,

Navneet Jha

D : 848-999-0314

|

Email:

[email protected]

Siri InfoSolutions Inc

,

3 Ethel Rd, Suite # 302, Edison NJ 08817.

CPUC Certified

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Keywords: access management Florida New Jersey
Genesys Developer with Chat Bot exp-Tampa, FL- Onsite
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Sat Jun 01 02:42:00 UTC 2024

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Location: Tampa, Florida