| ServiceNow Business/Process Analysts Must be local to PA at Remote, Remote, USA |
| Email: [email protected] |
| OA/TBO ServiceNow Business/Process Analysts Must be local to PA Client : Commonwealth of PA 2 Remote Must have Previous government experience -Submitted candidates must be willing to come on-site in Harrisburg when needed -Positions don't start until new fiscal year DESCRIPTION OF DUTIES: The Business Analyst/Process Analyst is responsible for working closely with product owners, the platform architect, and as a member of scrum teams. The role is focused on eliciting, documenting, and analyzing business processes and requirements; supporting developers; and testing new functionality. This position is responsible for the following: 1. Defines and documents customer business functions and processes. 2. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems. 3. Tracks and documents change to business and functional specifications; writes detailed procedures for use in user guides and training. 4. Identifies opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or operational changes. 5. Researches and prepares statistical reports. Consolidates information into cohesive form for use in management decision-making. 6. Leads functional testing, participates in system integration testing, and supports user acceptance testing. 7. Provides technical assistance in training. 8. Ensures that customer goals and requirements are met. 9. Escalates issues to management as appropriate. 10. Assists in the development of standard documentation, layouts, templates, and terminology. ESSENTIAL FUNCTIONS: Communicate effectively, both orally and in writing. Research, assess, and document customer landscape encompassing people, process, technology, and business partners. Operate effectively in agile project environment. Work independently and as a team member. EXPERIENCE: 5+ years of requirements facilitation and documentation. 5+ years of high proficiency in Microsoft Word, Excel, and Visio. 3+ years of experience in agile software development projects. 3+ years of business or technical consulting preferred. ServiceNow Platform experience desired. ITIL v3 or v4 Foundation certification desired. Government experience desired. Required / Desired Skills Skill Required / Desired Amount of Experience Requirements facilitation and documentation experience Required 5 Years Microsoft Office Suite proficiency (Word, Excel, Visio) Required 5 Years Experience in agile software development projects Required 3 Years Business or technical consulting experience Required 3 Years ServiceNow Platform experience Highly desired ITIL v3 or v4 Foundation certification Highly desired Previous government experience Respectfully & Best Regards Swapna S Everest Consulting Group Inc 3840 Park Ave Suite #203, Edison, NJ 08820 [email protected] Direct :732 609 8666 732-548 2700 Ext: 8666 Mobile: 215 806 4493 Keywords: New Jersey Pennsylvania ServiceNow Business/Process Analysts Must be local to PA [email protected] |
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| Tue Jun 04 00:53:00 UTC 2024 |