| Urgent need for ITSM Problem Management - Scottsdale, AZ - Discount Tire (HYBRID) at Scottsdale, Arizona, USA |
| Email: [email protected] |
| Role is for ITSM LOOKING FOR A junior candidate Please share your valuable response at [email protected] Greetings, I came across your profile on our resume database and wanted to reach out regarding a Job opportunity. If interested please reply with your updated resume, contact details, and best time to discuss regarding the opportunity. 6 months Phone and skype Scottsdale, AZ Discount Tire (Hybrid role 2-3 days onsite) ITSM Problem Management - Title: Sr ITSM Process Specialist Problem Management Keys: Matillion ITSM, servicenow, ITIL, Proactive Problem Management Process, Incident Management. Monitoring tools: (SiteScope, NNM, Splunk, Netbrain, Dynatrace) Communication: conversational, must be a good communicator. Responsibilities: Develop a solid proactive problem management process. Review system and logs to analyze data and identify areas of opportunity to fix issues before they become service impacting. Engage regularly with stakeholders to gain a deep understanding of problem areas and coordinate investigations to bring resolution. Track identification and resolution through regular and frequent reporting. Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics. Develop and document training material for Proactive Problem Management Best Practices and other processes and lead the delivery of training presentations to IT teams. As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps. Create and maintain documentation for new and existing processes, including but not limited to workflows, procedures, policy statement. Participate in requirements gathering for enhancements to processes or new features/functionality using the ITSM software product. Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing. Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services. Support, promote and ensure consistent alignment to IT standards, processes, and tools. Qualifications: Three to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes. Additional experience with other ITSM processes including incident management, change management, reporting and performance analytics, is preferable. Three or more years of knowledge and experience supporting an ITSM software product, preferably ServiceNow. Experience with monitoring tools, (SiteScope, NNM, Splunk, Netbrain, Dynatrace) ITIL Foundations Certification required. Advanced knowledge of proactive problem management methodologies. Excellent written and verbal communication skills, including process documentation. Strong analytical skillset required. Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements: A Bachelors degree in Computer Science, Information Technology or related field or equivalent work experience. IT Infrastructure Library (ITIL) Foundations certification required. The secret of getting ahead is getting started . Thanks and Regards!! Sapna Singh Technical Resource Specialist Ace Technologies Inc 2375 Zanker Road, Suite 250, San Jose, CA 95131 Phone: 408-442-3665 | Extn 4291 | Email ID/Hangout : [email protected] Reporting Manager: Manish Sharma| Email ID : [email protected] | Phone: 408-442-3665 Ext 4298 Escalations : [email protected] Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered unsolicited as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line to [email protected] and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience -- Keywords: information technology Arizona California Idaho Urgent need for ITSM Problem Management - Scottsdale, AZ - Discount Tire (HYBRID) [email protected] |
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| Tue Jun 04 04:17:00 UTC 2024 |