| HIRING NOW::RPA Support Specialist::REMOTE at Remote, Remote, USA |
| Email: [email protected] |
| From: Sam, Adventa Tech Inc [email protected] Reply to: [email protected] Job Description - RPA Support Specialist Location: 100% Remote Duration: 6+ Months CTH Interview: Video Start: To be Discussed Need 3+ years of experience with power automate along with automation anywhere and Ui Path Support the L1/L2 Team: Ensure they have the necessary knowledge and resources to effectively troubleshoot and resolve RPA issues. Monitor their performance against established SLAs and KPIs, providing coaching and support as needed. Foster a collaborative environment where knowledge sharing and continuous improvement are encouraged. Incident Management: Respond to and resolve incidents related to RPA bots, ensuring timely and efficient resolution. Identify the root cause of issues and implement corrective actions to prevent recurrence. Collaborate with other teams, such as development and infrastructure, to resolve complex issues. Process Implementation and Improvement: Work with the L1/L2 team and business stakeholders to implement new RPA processes. Analyze and identify opportunities for process improvement within the RPA environment. Develop and implement best practices and standards for RPA operations. RPA Support and Management: Assist with RPA license management and change management processes. Stay informed about the latest RPA tools, technologies, and best practices. Contribute to the continuous improvement of the RPA platform and its integration with other systems. Experience: Strong problem-solving and troubleshooting skills Excellent communication and interpersonal skills Ability to work under pressure and meet deadlines Experience providing direction to implement and maintain best practices Ability to work independently and as part of a team Background in Agile/DevOps processes, including change process and provisioning Experience introducing and enforcing standards Experience with Change Management Experience with SLA and KPI tracking Incident management Required Experience: 2+ years of experience in RPA support management (UiPath and/or Automation Anywhere) 2+ years of experience with a variety of RPA tools and technologies Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) Keywords: user interface business intelligence HIRING NOW::RPA Support Specialist::REMOTE [email protected] |
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| Tue Jun 04 05:19:00 UTC 2024 |