| Required Help Desk in Des Moines Iowa at Des Moines, Iowa, USA |
| Email: [email protected] |
| From: Pankaj, kpg99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: Help Desk Location: Des Moines Iowa Duration: 6+ Months Mode of Interview: Phone and Video Job Desceiprion: Responsibilities: Primary responsibility will be to configure and deploy iOS devices using Merakis MDM system. Configure Meraki networks, test and deploy applications as needed. Troubleshoot all iOS devices within a SLA in a demanding Help Desk environment. This position is also responsible for delivering quality customer service by providing daily technical and operational assistance in the use of personal computers, corporate software applications, and networking. Responsible for independently understanding information that is gathered for accurate logging, analyzing, prioritizing of all questions, issues or service requests, that come in via phone, email, written or verbal. Provides the second level of technical support to the Help Desk, addressing the more complex technical issues. Demonstrates increasing familiarity with all corporate software applications (including specialty software). Prioritization set based on department guidelines of incidents first, service requests second and projects third. Responsible to stay on top of current news, system information such as operating systems, problems, changes in the industry, software applications and updates that are relevant to our customer base by formally sharing what has been learned. Responds positively and promptly to coworker requests for assistance. Freely shares information and often coaches other team members. All other reasonable duties as assigned. Requirements: Meraki MDM experience Communicates effectively with all levels of employees, both technical and non-technical. Establishes cooperative relationships with end-users experiencing technical problems. Demonstrates patience and control when dealing with difficult situations to adapt to multiple demands and rapidly changing priorities. Manages time effectively while assuring attention to details. Searches for and identifies alternative and/or innovative solutions to problems. Ability to handle multiple concurrent task A positive customer service or "can do" attitude. Ability to work flexible hours. Ability to participate in an afterhours on call rotation as required for issue escalation or facilitation. Ability to lift and to push/pull boxes or equipment weighing up to 50 pounds. Work Experience Required: 2+ years' experience working in a fast-paced, highly interactive service desk environment. Education Required: College diploma or university degree in the field of Information Technology and/or 2 year Please send me qualified candidates, in the Des Moines market they cant relocate in! |
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| Wed Nov 16 17:21:00 UTC 2022 |