| ITSM (Process management) -- Remote USC or GC at Remote, Remote, USA |
| Email: [email protected] |
| From: Rajeev Kumar, Zealhire [email protected] Reply to: [email protected] Hello, My name is Rajeev Kumar and I am a Staffing Specialist at ZealHire. I am reaching out to you on an exciting job opportunity with one of our clients. Job Title - ITSM (Process management) Location - Remote USC/GC Duration - 12 Months Job Description : MUST HAVE SKILLS - (need from candidate and must reflect on resume) Change management Process management Documentation Servicenow Excel nice to have Reporting/presentation nice to have Good communication skills ITSM Preferred banking and finance industry Job TitleIT Service Management Process Owner Experience LevelMore than 10 years Skills & Job ResponsibilitiesIT Service Management Process Owner of an IT Service Management process, (e.g., Incident, Problem, Change, Request, etc.). The process owner will be responsible for ensuring high levels of performance of the ITSM processes. Responsible for accurate and timely reporting and establishing service improvement activities, when required. Responsible for overseeing all related processes and ensuring they are effectively executed. Implements improvements and strategies to support the goals and objectives of the organization. Develops metrics and reporting requirements and maintains service level agreements (SLA). Trains, guides and advises on the process. Develops and maintains process documentation, workflow diagrams and knowledge database articles. Promotes high service quality and identifies opportunities to improve day-to-day operations. The Change Management Process Owner leads the Change Control Board ensuring that all change requests meet all requirements for promotion to the production environment. Keywords: access management information technology green card ITSM (Process management) -- Remote USC or GC [email protected] |
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| Wed Jun 05 00:54:00 UTC 2024 |