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Onsite Role || Service Delivery Manager || Lake Buena Vista, FL at Buena, New Jersey, USA
Email: [email protected]
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Job Location/Client Location (with City & State)

Lake Buena Vista, FL

Rate

$70/hr.max

Remote ok ( No)

Hybrid Only 4 days Office

Project Duration

Long Term

Job Title/Role

Service Delivery Manager

Mandatory Skills

Supply Chain & Logistics / Network Connectivity & Wireless Technologies / Cloud Hosted services like Azure, AWS,GCP, and VMWare

Supply chain and logistics systems, processes,
Jira and Agile methodologies.

Knowledge of network connectivity and wireless technologies.

Knowledge of mobile computing platforms.

Experience with ServiceNow, Salesforce, or similar

Job Description

Service Delivery Manager
, under minimal supervision, conduct and/or facilitate maintenance, administration, and support of Supply Chain Warehouse Management application portfolio through the partnership client Leadership and Managed Service providers.

Work independently and in concert with team and Managed Service Providers to conduct day-to-day maintenance, administration of software platform(s) and configuration updates following established procedures.

Identifies root causes of operational issues and resolves independently or through Managed Service partners.

Managing support relationships with vendors for COTS software and directing managed service partners in working with those vendors.

Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges, including to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery and migration strategies.

Ensure adherence to IT Security standards and provide timely updates to IT Security activities and vulnerabilities to Technology Leadership

Provides support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and/or services.

Responsible for documentation, communication, and monitoring.

Clearly communicate technical findings, issues and outcomes to team

Produce status reports and assist gathering metrics of incident resolution
.

Qualifications

Supply Chain Fundamentals, Application/System Security aspects

Done one delivered COTS products,

Ancillary Systems facilitate aspects of application operations

Prioritize backlog items for Managed Services partners like incidents, security vulnerabilities, remediations, upgrades.

Should be able to work with business directly, Agile/Kanban style of working on the backlog items

PM Skills - when to reach out for help, when to escalate, ITIL process, SDLC knowledge

Flexibility to Adjust hours as needed. Follow up with Product Vendors on any product issues. 

Familiarity with:

o Java and .Net

o SOA, Java/J2EE, XML, ProC, Pearl, HTML, PHP, JSP, open source,

o GIT, HP ALM, UC4, Version One

o Middleware familiarity with Websphere/Weblogic/Apache TomCat , MQ

o Application Server, Rules Engine, and Oracle programming methodologies

o Working knowledge of both Oracle and Microsoft SQLServer Dbs

o Enterprise operating systems ( Windows, Unix and Linux )

Thanks and Regards

Sumit Kumar

APPLAB Systems

[email protected]

Direct: 6096292045 Ext. 552

4365 Route 1 South, Suite 105

Princeton, NJ -08540

www.applabsystems.com

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Keywords: message queue database information technology hewlett packard Florida New Jersey
Onsite Role || Service Delivery Manager || Lake Buena Vista, FL
[email protected]
[email protected]
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Sat Jun 08 01:31:00 UTC 2024

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