| Urgent role as "IT Production Operations Manager" - CGEMJP00256036 - Atlanta, GA (Onsite) at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hi, I hope this email finds you well. My name is Ayush, and I am a Technical Recruiter from Empower Professionals Inc. I came across your profile and wanted to reach out regarding an IT Production Operations Manager (CGEMJP00256036) role with one of our clients based out in Atlanta, GA. Please let me know if you are available in the job market and interested in this role (see job description below) - if so, we can connect and speak further. I would need your updated resume to proceed and can give you a call as soon as I have it. Role: IT Production Operations Manager Locations: Atlanta, GA (Onsite) Duration: 12+ Months Contract Note: Candidate needs to be in the office 5 Days every week. Local or candidates from Adjacent states only. About the Role: We are seeking a driven and experienced IT Production Operations Manager to lead a team of Tier 2 engineers in a fast-paced Multiple System Operator (MSO) environment. You will be responsible for ensuring the smooth operation, stability, and performance of our critical IT infrastructure that supports the delivery of our services to customers. Responsibilities: Lead and manage a team of Tier 2 engineers, providing coaching, mentorship, and performance management. Oversee the day-to-day operations of the IT production environment, including incident management, problem resolution, and change management. Implement and maintain best practices for IT service delivery, ensuring adherence to industry standards (e.g., ITIL). Drive continuous improvement initiatives within the IT production team, focusing on automation, efficiency, and service quality. Work collaboratively with other IT teams (Development, Network Operations, Security) to ensure seamless service delivery. Analyze IT infrastructure performance metrics and identify areas for optimization. Develop and maintain operational documentation, including playbooks and runbooks. Stay up to date on the latest IT infrastructure technologies and trends. Manage and prioritize the workload of the Tier 2 engineer team, ensuring timely resolution of incidents and service requests. Escalate critical issues to the appropriate teams for resolution. Report on the performance and health of the IT production environment to senior management. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). Minimum 5+ years of experience in IT production operations, including experience managing a team. Proven experience with IT service delivery methodologies (e.g., ITIL). In-depth knowledge of IT infrastructure technologies, including servers, storage, networking, and operating systems. Strong understanding of incident management, problem resolution, and change management processes. Excellent communication, collaboration, and leadership skills. Ability to work effectively in a fast-paced and dynamic environment. Excellent analytical and problem-solving skills. Experience working in an MSO environment (a plus). Awaiting your quick response. Thanks! Ayush Jain Technical Recruiter | Empower Professionals ...................................................................................................................................... [email protected] | https://www.linkedin.com/in/ayush-jain-385b6a218/ | Fax: 732-356-8009 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Empower Professionals firmly opposes e-mail "spamming". We apologize to those who do not wish to receive this e-mail and also to those who have accidentally received it again. Please reply with REMOVE in the subject listing, with all aliases email addresses that you would want removed and any inconvenience caused is highly regretted. We appreciate your patience and cooperation. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. Ayush Jain 100 Franklin Square Dr, Suite 104,, Somerset, NJ 08873 2815 Forbs Avenue Suite #107 Hoffman Estates, IL 60192, New Jersey, NJ 08701 Keywords: access management information technology Georgia Illinois New Jersey New York Urgent role as "IT Production Operations Manager" - CGEMJP00256036 - Atlanta, GA (Onsite) [email protected] |
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| Tue Jun 11 00:02:00 UTC 2024 |