| NG911 NYPD Telephony SME || Brooklyn, NY || Telephonic || 12 months at Brooklyn, New York, USA |
| Email: [email protected] |
| From: Neha, Tek Inspiration LLC [email protected] Reply to: [email protected] Hello, Hope you are doing well, Please check the below job description and let me know if you have any suitable candidate for the same: Job Description - NG911 NYPD Telephony SME, On Site, 2 MTC, Brooklyn, NY SCOPE OF SERVICES NYPD - Telephony SME Review business and requirements analysis and design documents, provide comments. Review test, Implementation, and cutover plans. Advise operational and technical team members Understand customer requirements, both technical and operational Collaborate with business partners to manage testing support MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered Skills 12 years of Call Center Call Handling systems experience Experience with Public Safety E-911 system Knowledge of NENA Next Gen 911 standards DESIRABLE SKILLS/EXPERIENCE: Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level BS/BA undergraduate degree Experience configuring Oracles Session Border Controller Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral. Knowledge of protocols such as VOIP, SIP, RTP, SS7 As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involving Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture. Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENA-i3 compliant network and infrastructure design and implementation Experience with standard software development lifecycle processes used within the systems development organizations Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary Regards KM. Neha IT Recruiter TEK Inspirations LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035 Direct: + 1 4698428938 Email: [email protected] LinkedIn URL: https://www.linkedin.com/in/km-neha-34b558229/ Email is the best way to reach me. Disclaimer: If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line to [email protected] . And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. Keywords: business analyst information technology New York Texas NG911 NYPD Telephony SME || Brooklyn, NY || Telephonic || 12 months [email protected] |
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| Tue Jun 11 18:59:00 UTC 2024 |