| Immediately looking for IT Production Operations Manager - Atlanta, GA (Onsite) at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hi, I hope this email finds you well. My name is Ingit Mungi, and I am a Sr. Technical Recruiter from Empower Professionals Inc. I came across your profile and wanted to reach out regarding a IT Production Operations Manager role with one of our clients based in Atlanta, GA (Onsite). Please let me know if you are available in the job market and interested in this role (see job description below) - if so, we can connect and speak further. I would need your updated resume to proceed and can give you a call as soon as I have it. Role: IT Production Operations Manager Locations: Atlanta, GA (Fully Onsite) Duration: 12+ Months Contract Note: Candidate needs to be in the office 5 Days every week. About the Role: We are seeking a driven and experienced IT Production Operations Manager to lead a team of Tier 2 engineers in a fast-paced Multiple System Operator (MSO) environment. You will be responsible for ensuring the smooth operation, stability, and performance of our critical IT infrastructure that supports the delivery of our services to customers. Responsibilities: Lead and manage a team of Tier 2 engineers, providing coaching, mentorship, and performance management. Oversee the day-to-day operations of the IT production environment, including incident management, problem resolution, and change management. Implement and maintain best practices for IT service delivery, ensuring adherence to industry standards (e.g., ITIL). Drive continuous improvement initiatives within the IT production team, focusing on automation, efficiency, and service quality. Work collaboratively with other IT teams (Development, Network Operations, Security) to ensure seamless service delivery. Analyse IT infrastructure performance metrics and identify areas for optimization. Develop and maintain operational documentation, including playbooks and runbooks. Stay up to date on the latest IT infrastructure technologies and trends. Manage and prioritize the workload of the Tier 2 engineer team, ensuring timely resolution of incidents and service requests. Escalate critical issues to the appropriate teams for resolution. Report on the performance and health of the IT production environment to senior management. Qualifications: Bachelors degree in computer science, Information Technology, or a related field (preferred). Minimum 5+ years of experience in IT production operations, including experience managing a team. Proven experience with IT service delivery methodologies (e.g., ITIL). In-depth knowledge of IT infrastructure technologies, including servers, storage, networking, and operating systems. Strong understanding of incident management, problem resolution, and change management processes. Excellent communication, collaboration, and leadership skills. Ability to work effectively in a fast-paced and dynamic environment. Excellent analytical and problem-solving skills. Experience working in an MSO environment (a plus). Awaiting your quick response. Thanks! P.S. Empower is a top vendor to clients such as Apex Systems LLC, Sogeti, Randstad, Capgemini, UST and more. Thanks & Regards Ingit Mungi Sr. Technical Recruiter | Empower Professionals ...................................................................................................................................... [email protected]| Direct: 732-356-8008 Ex-346 | Fax: 732-356-8009 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com | https://www.linkedin.com/in/ingit-mungi-5a799749/ Certified NJ and NY Minority Business Enterprise (NMSDC) Ingit Mungi 100 Franklin Square Dr, Suite 104, Somerset, NJ 08873 Keywords: access management information technology Georgia New Jersey New York Immediately looking for IT Production Operations Manager - Atlanta, GA (Onsite) [email protected] |
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| Tue Jun 11 20:28:00 UTC 2024 |