| Urgent Requirement || IT Service Management Specialist || Remote || 6+MonthsC2H at Remote, Remote, USA |
| Email: [email protected] |
| From: Suraj Prashar, Pivotal [email protected] Reply to: [email protected] Hi, Hope you are doing great!! Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number (703) 570-8775 * (Ext. 232). Job Title: IT Service Management Specialist Location: Remote Duration: 6+ MonthsC2H Interview: Video Visa Type: USC/GC Job Description:- What You'll Do: Service Management Specialist will join Incident Management team within the Operations Control Center (OCC). The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions. The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest priority enterprise technology incidents. Should be highly skilled in facilitating direct cause analysis and managing restoration of services with an enterprise technology focus. What You Bring: 10+ Years of relevant Experience Bachelor of Computer Science or Engineering or experience in related fields Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization Experience with agile development methodologies Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges Excellent problem solving, communication and collaboration skills Proven experience working in application or infrastructure related technology roles, technology risk, or controls functions Practical understanding of technology stacks including cloud services and core infrastructure components (including network, application architecture, and security tools) Ability to translate technical concepts to non-technical audiences Ability to influence outcomes and results in situations where technical decisions are owned by various others Demonstrated prioritization skills when managing multiple competing priorities Understanding of ITIL principles (ITIL v3 or above Foundations a plus) Ability to gather and report on metrics for use in Service Management or continuous improvement with a primary focus on automation Keywords: information technology green card Urgent Requirement || IT Service Management Specialist || Remote || 6+MonthsC2H [email protected] |
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| Tue Jun 11 22:37:00 UTC 2024 |