| Remote Position || Technical specialist, State of NC at Remote, Remote, USA |
| Email: [email protected] |
| Direct client position Position: IT Service Desk Analyst Duration: 1 year Location: State of NC(Remote) Client: State of NC Agency: Department of Information Technology Job Description Responsibilities: The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer experience and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required /Desired Experience : Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. Enhanced computer literacy is required. Understanding of contact center environment and Service Desk role. Experience with ServiceNow is preferred. HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. Advanced troubleshooting and problem solving skills in Microsoft Windows, Office suite, O365, desktop hardware/software, voice and network connectivity, network printing, email, smartphones, and web-based applications. Ability to organize and follow more complex and/or detailed technical procedures. Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Demonstrated sense of ownership, reliability, and urgency. Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. Proficient in translating technical issues into understandable terms for non-technical users. Minimum Qualification : Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; 2-4 years of related work experience or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions. Required/Desired Skills Required 2 Years Experience in providing excellent customer service skills using ITIL methodology Required 2 Years Experience in working in a call center environment and Service Desk role ServiceNow experience HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Required 2 Years Experience in Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years Experience in Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Thanks, PRATIIK DESHMUUKH TECHNICAL RECRUITER Mail: [email protected], www.technixonline.com Direct: 480-389-2903 Phoenix, AZ, 85050 Technix LLC | Phoenix, AZ | phoenix, AZ 85050 US | Update Profile | Constant Contact Data Notice Keywords: information technology Arizona North Carolina Remote Position || Technical specialist, State of NC [email protected] |
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| Fri Jun 14 21:37:00 UTC 2024 |