| ServiceNow ITSM Business Process Consultant (C) || Remote at Remote, Remote, USA |
| Email: [email protected] |
| Hello Hope you are doing well! ServiceNow ITSM Business Process Consultant (C) Remote Job Summary Duration: 12+ months Visa: Only USC, GC, GC-EAD OR H4-EAD Location: Remote (East coast preferred) ***Must be specialized in ITSM ***Looking for someone business focused and consultative; not super tech/developer ***Certs are a plus ***Working for a consulting firm previously is a big plus Job Description We are looking for a ServiceNow ITSM Business Process Consultant to interact daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc. This position will be a full-time 12 month contract and remote . What You'll Do Conduct thorough service desk assessments, identifying areas for improvement and providing actionable insights Utilize your deep understanding of ITIL principles to optimize IT service management processes Collaborate with IT teams to implement best practices and streamline service delivery Develop and maintain documentation related to ITSM processes and procedures, including: Incident Management, Problem Management, Change Management and Knowledge Management Provide training and support to IT staff on ITIL concepts and the application of ITSM tools, with a preferred focus on ServiceNow Engage with stakeholders to understand business needs and align ITSM initiatives with organizational goals Lead continuous improvement efforts to enhance efficiency and effectiveness within the ITSM framework Implement ITSM solutions, with a preference for ServiceNow, to automate and improve service desk operations What You'll Need Required: Minimum of 8 years of experience in IT service management or a related field ITIL Foundation Certification (ITIL v3 or ITIL4) is required Hands-on experience with ITSM tools Strong analytical and problem-solving skills, with the ability to conduct detailed service desk assessments Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization Proven track record of implementing ITIL principles and driving process improvement initiatives, especially for Incident, Change, Problem and Knowledge Management areas Self-motivated and able to work independently in a fully remote environment Preferred: Bachelor's degree in Information Technology, Business Administration, or a related field is preferred ServiceNow experience strongly preferred Thanks & Regards, Gaurav Jangid Technical Recruiter Email- [email protected] - https://www.linkedin.com/in/gaurav-jangid-97a5241ab/ 806, New Castle , Wilmington, DE, US, 19801 -- Keywords: cprogramm information technology green card Delaware ServiceNow ITSM Business Process Consultant (C) || Remote [email protected] |
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| Fri Jun 14 22:40:00 UTC 2024 |