| Serivenow Architect OR ServiceNow ITSM Business Process Consultant - Remote (East coast preferred) -15+Years at Remote, Remote, USA |
| Email: [email protected] |
| From: andrew, Dewsoftech [email protected] Reply to: [email protected] ServiceNow ITSM Business Process Consultant Location: Remote (East coast preferred) Contract Duration: 12+ months ***Must be specialized in ITSM ***Looking for someone business focused and consultative; not super tech/developer ***Certs are a plus ***Working for a consulting firm previously is a big plus Job Description: We are looking for a ServiceNow ITSM Business Process Consultant to interact daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc. This position will be a full-time 12-month contract and remote. What You'll Do: Conduct thorough service desk assessments, identifying areas for improvement and providing actionable insights Utilize your deep understanding of ITIL principles to optimize IT service management processes Collaborate with IT teams to implement best practices and streamline service delivery Develop and maintain documentation related to ITSM processes and procedures, including Incident Management, Problem Management, Change Management and Knowledge Management Provide training and support to IT staff on ITIL concepts and the application of ITSM tools, with a preferred focus on ServiceNow Engage with stakeholders to understand business needs and align ITSM initiatives with organizational goals Lead continuous improvement efforts to enhance efficiency and effectiveness within the ITSM framework Implement ITSM solutions, with a preference for ServiceNow, to automate and improve service desk operations What You'll Need Required: Minimum of 8 years of experience in IT service management or a related field ITIL Foundation Certification (ITIL v3 or ITIL4) is required Hands-on experience with ITSM tools Strong analytical and problem-solving skills, with the ability to conduct detailed service desk assessments Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization Proven track record of implementing ITIL principles and driving process improvement initiatives, especially for Incident, Change, Problem and Knowledge Management areas Self-motivated and able to work independently in a fully remote environment Preferred: Bachelors degree in information technology, Business Administration, or a related field is preferred ServiceNow experience strongly preferred Physical Demands: Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor Thanks & Regards Andrew Symonds Senior IT Recruiter Email: [email protected] Keywords: information technology Serivenow Architect OR ServiceNow ITSM Business Process Consultant - Remote (East coast preferred) -15+Years [email protected] |
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| Mon Jun 17 19:38:00 UTC 2024 |