| Urgent Position || Technical Specialist @ NC(Remote) at Remote, Remote, USA |
| Email: [email protected] |
| Direct client position Position: Technical specialist Location:(100% Remote) Duration: 12 Months Agency: NCDIT Client: State of North Carolina Job Description : The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Years of Required Experience: 2 Years of Required Experience providing excellent customer service skills using ITIL methodology 2 Years of Required Experience working in a call center environment and Service Desk role 2 Years of Required Experience Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 2 Years of Required Experience in Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Desired Skills: Desired ServiceNow experience Highly desired experience in HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Required Experience : Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of contact center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem-solving skills in Microsoft Windows, Office suite, O365, desktop hardware/software, voice and network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analysing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Qualification: Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; 2-4 years of related work experience or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions. Responsibilities: The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer experience and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Thanks, Anshuli Shandilya Technical Recruiter Mail: [email protected], www.technixonline.com LinkedIn: https://www.linkedin.com/in/anshuli-shandilya-3a4808148/ Direct: 480-389-2890 Phoenix, AZ, 85050 Technix LLC | Phoenix, AZ | phoenix, AZ 85050 US | Update Profile | Constant Contact Data Notice Keywords: information technology Arizona Urgent Position || Technical Specialist @ NC(Remote) [email protected] |
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| Mon Jun 17 20:05:00 UTC 2024 |