| CyberArk L2 Support Engineer with Hashicorp || Remote || HCL at Baltimore, Maryland, USA |
| Email: [email protected] |
| From: Stutie Sharrma, Resource Logistics [email protected] Reply to: [email protected] Need Admin/Support Engineer kind of profiles. Don't share developer profiles here. Role: - CyberArk L2 Support Engineer Location: - Baltimore, MD REMOTE in USA MUST WORK AS PER EST Time Zone from 8 AM EST Certifications (Need at least one certifications from below) CyberArk Defender, Sentry, or Guardian certifications. HashiCorp Certified: Vault Associate or other relevant HashiCorp certifications. Responsibilities Diagnose and resolve complex issues with CyberArk and HashiCorp Vault. Provide advanced technical support and guidance to Level 1 support team. Collaborate with product development teams to escalate and resolve critical bugs and issues. Handle critical incidents and ensure timely resolution. Perform root cause analysis and implement preventive measures. Assist in the deployment, configuration, and integration of CyberArk and HashiCorp Vault. Engage with customers to understand their needs and provide tailored solutions. Conduct training and knowledge transfer sessions for clients and internal teams. Create and maintain detailed documentation of issues, resolutions, and best practices. Report on support metrics and provide insights for continuous improvement. Skills and Qualifications Deep understanding of CyberArk PAS (Privileged Access Security) solutions. Proficiency in HashiCorp Vault, including installation, configuration, and management. Familiarity with security protocols, authentication, and authorization mechanisms. Strong knowledge of scripting and automation (e.g., Python, PowerShell). Several years of experience in IT security, particularly with CyberArk and HashiCorp Vault. Hands-on experience with cloud environments (AWS, Azure, GCP). Strong analytical and troubleshooting skills. Excellent verbal and written communication skills. Ability to explain complex technical issues to non-technical stakeholders. Certifications CyberArk Defender, Sentry, or Guardian certifications. HashiCorp Certified: Vault Associate or other relevant HashiCorp certifications. Keywords: access management information technology Maryland CyberArk L2 Support Engineer with Hashicorp || Remote || HCL [email protected] |
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| Mon Jun 17 22:07:00 UTC 2024 |