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Remote || ServiceMAX Developer - Support Engineer at Remote, Remote, USA
Email: ayush@applabsystems.com
From:

Ayush Sharma,

AppLab Systems, Inc.

ayush@applabsystems.com

Reply to:   ayush@applabsystems.com

Hello,

Greetings from Applab Systems, Inc.

Please find the detail job description below

Job Title: ServiceMAX Developer/Support Engineer

Job Location: Remote

Job Duration: Long Term Contract

Job Description:

ServiceMax Development & Configuration

Incident (Ticket) Resolution

Help team members for any issues or support

Release Management

Interact with end users for technical requirement gathering

Execute change requests.

Responsibilities:

Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.

Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.

User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.

Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.

Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.

Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in ServiceMax and technical support.

Strong understanding of field service operations and processes.

Proficiency in Salesforce platform  is a plus.

Excellent problem-solving and troubleshooting skills.

Strong communication and interpersonal skills to work effectively with cross-functional teams.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Detail-oriented and committed to delivering high-quality results.

Keywords:
Remote || ServiceMAX Developer - Support Engineer
ayush@applabsystems.com
https://jobs.nvoids.com/job_details.jsp?id=1491315
ayush@applabsystems.com
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10:03 PM 18-Jun-24


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